Help & Support
Kopikat is the first service that we have worked for in-house printers that didn’t make us feel like a number. They've saved us money and are great for call outs and to help us solve any issues.
The guys (and girls!) at Kopikat understand our need for Print quality as well scanning better than anyone, and the manner in which they deliver on our needs is second to none!
Call out times are prompt, and the engineers friendly. When you call their office you get a HUMAN on the phone, which we love. Would be happy to recommend them.”
Service is immediate when we request it and delivery of the toners is always the next day.
The printer is very easy to use, has great features and any mechanical issue has always been dealt with promptly and efficiently by your staff.
We have worked with Kopikat now for over five years and have found them to be professional, efficient and courteous.
Kopikat’s support team consists of trustworthy and well trained professionals; they act fast and always with a smile. I recommend them without any reservation whatsoever.
The response is immediate ad in our business today, it is great comfort to know we have that kind of backup.
My experience of working with them is a very positive one – always prompt and thorough in their response to our service calls and delivered in a pleasant, friendly manner.
I have always found the staff to be very friendly, efficient and knowledgeable.
SMP have availed of Kopikat’s services for about 12 years now and find them to be professional, friendly and reliable.
Tom and the entire team at Kopikat are a pleasure to deal with, approachable and highly responsive... nothing is ever too much trouble... they go the extra mile to find the best solutions for our changing requirements. We couldn’t imagine working with anyone else and consider them an integral part of our team.
Kopikat’s after sales support is second to none and they are very pro-active in monitoring machine performance and consumables.
The Kopikat team are always helpful and supportive and this makes managing our printing a seamless process.”
The service is personal and professional and the rare tech issues we’ve encountered with our machine have been remedied swiftly and efficiently. I’d happily recommend Kopikat.
Service is really important to us so it is great to deal with a company who are sharp, professional but friendly at the same time.
The printer and more importantly support, which the Kopikat team have provided us with over the years, mean the machine just works away as it is supposed to. We would be happy to recommend them to any of our clients.
Fast call outs coupled with the friendly support when you call the office provide real peace of mind.
we are pleased to say the service they provide, the efficiency and speed from Tom Brennan and the Kopikat team have been very satisfactory.
It is pleasing to deal with an established family company which mirrors our own values.
The technical support is fast and reliable and when you call the office it is nice that they know who we are.
The level of service & product we received from Pat & his team is bloody BRILLIANT. The service is great, we have reduced our printing costs dramatically, we have fast superior print, we have very easy scan to file system & all within one touch screen machine.
Our experience with ‘Kopikat’ hardware is that it is both reliable, durable (we are ‘on’ our second printer / copier at the time of writing) and excellent value both in terms of the investment and ongoing running costs. We have always found the Kopikat team to be flexible, courteous and helpful.