Services & Printer Leasing
Services & Printer Leasing
Managed Print Services and being in control
Managed print services take many shapes and forms, with different Irish print companies all suggesting different approaches to the subject. In reality the only honest way to keep control of your printing is:
1. Finance your multifunction printer whatever way you like, ie:
- Outright purchase
- Lease over three years or over five years
2. Agree a fair cost per page with your supplier. The total maintenance cost of the multifunction printer will include:
- Inks
- Parts
- Labour
- Initial setup
- Support along the way
3 Pitfalls in Managed Print Services
1. Convoluted contracts which not only tie in clients’ finance of the machine, but also commit clients to a set amount of “service charges” years in advance.
2. Being prescribed to a set amount of colour and black and white prints to be ‘included’ in the price of the machine. This one is difficult because a ‘uniform monthly amount to be paid’ is an accountants dream, but clients will always end up paying for something they do not use.
3. Not demanding a warranty of 3-5 years, depending on machine size. If this is not in writing anywhere, it is highly probable that the multifunction printer which clients are being prescribed will not have the suitable capabilities for what they need.
What our Managed Print Services mean for your business
In an ideal world, the best thing a printer or multifunction device can do is sit in the corner and work properly all day, every day. Unfortunately, we do not live in an ideal world and this is where our managed print services comes in. It is designed to save you time, money and heartache.
Agreed cost per page
It is based upon you paying an agreed cost per page (which we will commit to not changing after a few years – more than we can say for what is regular in the market). This cost per page will include: – all inks, – all parts, – all labour, – all set up and – all support as required.
Printer(s) running smooth
Somewhat at odds with most other suppliers in the market, we will only ever use Ricoh brand inks and parts (no generic inks!). Our one of a kind service package means that your printer will always run as smoothly as a printer possibly can.
Managed Print services, the personal way
Our first step in a managed print services consultation is to discern whether we would be a good fit for your company or not, so as not to delve excessively into product. When we quote it is because we have found out straight from the horse’s mouth what is needed. Depending on what a client’s existing set-up entails, we can either handle the entire IT set up process or liaise with the existing suppliers to ensure a swift transition. We then meet as often as necessary with our partners to ensure that our system is working the way it should.
Our promise to you and your business
We pride ourselves on providing the best managed print service in Ireland, and our key promises to you and your company include:
- When you call our office you are greeted by a human, not an answering machine
- We will only ever bill you in arrears on exactly what you have done. It is the fairest way – you cannot predict how your company will look in 5 years, so we sure can’t.
- We will always endeavour to get to you as quick as possible when you call for a service (our average Dublin call-out time is below 3 hours).
Printer Leasing
Printer Leasing can be an excellent choice for efficient use of your company assets. Kopikat proudly works with Grenke Ireland, and we have been doing so for a very long time.
Printer Leasing with Grenke
“Since 1978, GRENKE has been partnering with businesses to help them grow through smart finance solutions. Freeing up your capital with leasing or improving your cash flow through Invoice Finance factoring. In addition, as we are bank- and vendor-independent our advice is impartial – giving you the comfort of getting the right advice for your business. We pride ourselves on a fast, simple and personal service – allowing you to do what’s best for your company to grow.”
Printer Leasing Terms
We can cater for various lease durations with the most common being 13 quarters or 21 quarters in length. We do not use balloon payments or convoluted terms and conditions, preferring to make transparency in finance our priority.
At the end of your lease term
We try to keep things as mercurial as possible, so at the end of your lease you will have 3 options:
- Upgrade the machine for the newest version and ensure you are up to date with the greatest and most reliable machines.
- “Buyout” your lease for an agreed percentage of the original lease value, leaving you with ownership of the printer/copier.
- Return the printer back to the leasing company.
(Nobody tends to choose option 3!)
After 3, 4 or 5 years you will (theoretically!) trust our judgment on which plan suits you best for the future.
Kopikat is the first service that we have worked for in-house printers that didn’t make us feel like a number. They've saved us money and are great for call outs and to help us solve any issues.
The guys (and girls!) at Kopikat understand our need for Print quality as well scanning better than anyone, and the manner in which they deliver on our needs is second to none!
Call out times are prompt, and the engineers friendly. When you call their office you get a HUMAN on the phone, which we love.
Would be happy to recommend them.”
Service is immediate when we request it and delivery of the toners is always the next day.
We have worked with Kopikat now for over five years and have found them to be professional, efficient and courteous.
Kopikat’s support team consists of trustworthy and well trained professionals; they act fast and always with a smile. I recommend them without any reservation whatsoever.
The response is immediate ad in our business today, it is great comfort to know we have that kind of backup.
My experience of working with them is a very positive one – always prompt and thorough in their response to our service calls and delivered in a pleasant, friendly manner.
I have always found the staff to be very friendly, efficient and knowledgeable.
SMP have availed of Kopikat’s services for about 12 years now and find them to be professional, friendly and reliable.
Tom and the entire team at Kopikat are a pleasure to deal with, approachable and highly responsive... nothing is ever too much trouble... they go the extra mile to find the best solutions for our changing requirements. We couldn’t imagine working with anyone else and consider them an integral part of our team.
Kopikat’s after sales support is second to none and they are very pro-active in monitoring machine performance and consumables.
The Kopikat team are always helpful and supportive and this makes managing our printing a seamless process.”
The service is personal and professional and the rare tech issues we’ve encountered with our machine have been remedied swiftly and efficiently.
I’d happily recommend Kopikat.
Service is really important to us so it is great to deal with a company who are sharp, professional but friendly at the same time.
The printer and more importantly support, which the Kopikat team have provided us with over the years, mean the machine just works away as it is supposed to.
We would be happy to recommend them to any of our clients.
Fast call outs coupled with the friendly support when you call the office provide real peace of mind.
we are pleased to say the service they provide, the efficiency and speed from Tom Brennan and the Kopikat team have been very satisfactory.
It is pleasing to deal with an established family company which mirrors our own values.
The technical support is fast and reliable and when you call the office it is nice that they know who we are.
The level of service & product we received from Pat & his team is bloody BRILLIANT. The service is great, we have reduced our printing costs dramatically, we have fast superior print, we have very easy scan to file system & all within one touch screen machine.
Our experience with ‘Kopikat’ hardware is that it is both reliable, durable (we are ‘on’ our second printer / copier at the time of writing) and excellent value both in terms of the investment and ongoing running costs. We have always found the Kopikat team to be flexible, courteous and helpful.
